Detailed User Analytics Page

Available to utilities that offer EyeOnWater, the Detailed User Analytics page provides visibility into EyeOnWater (EOW) user activity. Quickly see the total number of distinct accounts in your BEACON portfolio, the number of distinct accounts accessible via EOW and the EOW adoption rate. In addition, the page lets you chart user activity and watch an animated map of EOW signups over time.

 


The top of the Analytics page lets you quickly see:

  • The number of distinct user accounts in your BEACON portfolio
  • The number of distinct accounts that can be accessed via EyeOnWater
  • The EyeOnWater adoption rate as a percentage of total users in your portfolio.

The graph section lets you use a drop-down menu to chart:

• The number of user sign ups
• The number of unique user visits to EyeOnWater.com
• User activity level, that is the total number visits to EyeOnWater.com.

Use Day, Week, Month and Year buttons to select the timeframe represented by each bar in the graph. In the example above, the selected timeframe is Week. Each bar in the graph represents one week. Similarly, if Day had been selected, each bar would represent one day. If Month is selected, each bar represents one month. When Year is selected, each bar represents one year.

Hovering the cursor over a bar in the graph reveals more details. In the example below, the cursor is hovering over Jan. 21, revealing that 298 users signed up for EOW during the week of January 21.

After clicking a timeframe button, the right-most date defaults to “today.” Click the arrows to step backward and forward.

How far the arrows step depends on the selected timeframe (see table below).

 

Timeframe Increment
Day < Previous 30 days
> Next 30 days
Week < Previous 32 weeks
> Next 32 weeks
Month < Previous 24 months
> Next 24 months
Year < Previous 3 years
> Next 3 years

Click the Filter button to compare your selection to all other accounts or search for specific accounts or account characteristics (for example, all Gmail addresses) and compare them to all other accounts.

 

filter-by

 

Each drop-down menu lets you filter results based on your selection(s). The number in parenthesis indicates the number of service points that can be accessed via EOW that are associated with the selection.

After making your selection(s), click OK.

To pick multiple entries, highlight and select them one at a time. In the example below, three (3) Zip codes are selected. To add another, highlight and click it.

To sort by a specific location or other criteria (for example, Internet service provider), enter a user name, email address, account ID, etc. and click OK.

 

To remove an entry, click the corresponding X.

 

 

NOTE: Only data entered via Data Exchange file is included in the drop-down filter menus. If you do not see a filter category, it means that no corresponding data was entered in BEACON.

The image below shows a comparison of All Users (in blue) and a filtered selection (green).

To toggle data on and off, click its name. In the example below, All Users has been toggled off.

To remove all filters, click Clear.


 

Signed Up Service Locations
The Signed Up Service Locations animated map lets you visualize signups by location over time. Each blue dot represents a new EOW account. Click > to play the animation.

Drag the ends of progress bar to change the animation date range. When selected, the date is displayed in a popup.

When you click Play, the animated map in this example shows the signups from May 26, 2016 to Feb 22, 2017. The number of signups represented by the selected date range is displayed in the upper left corner of the map.


Analytics by the Numbers

BEACON users often compare numbers across the system and ask why some numbers match, while others do not. The table below describes the numbers shown on the Analytics page and how what they count compares to other numbers in BEACON.

Page Number What it counts
Monitor page Found xxxx meters Number of individual meters in your BEACON portfolio

(each compound meter = 1 meter)

Monitor page>EyeOnWater Filter No (xxxx)
Yes (xxxx)
Number of distinct accounts that are and are not accessible via EyeOnWater
Analytics page>User Analytics Total Accounts
xxxxx
Number of distinct accounts in your BEACON Portfolio.

This number is typically less than the number of meters displayed on the Monitor page, because an account holder can be responsible for multiple meters/locations.

Analytics page>User Analytics Total Accounts With EyeOnWater
xxxx
Number of distinct accounts that are currently accessible via EyeOnWater.

This number should always match the Monitor page>EyeOnWater Filter Yes number.

Analytics page>User Analytics EyeOnWater User Adoption Rate The EyeOnWater adoption rate as a percentage of the total number of distinct users in your portfolio.
Analytics page>User Signups Day, Week, Month, Year

bars

Hovering the cursor over the bars displays the total number of user signups during that particular timeframe. The sum of the individual totals should equal the number shown on the Analytics page>Total Accounts with EyeOnWater.
Analytics page>Unique Users Day, Week, Month, Year bars Hovering the cursor over the bars displays the number of unique user visits to EyeOnWater.com.

If a user visits EyeOnWater more than once during a given timeframe, the additional visits are not included in the count.

Analytics page>Activity Level Day, Week, Month, Year bars Hovering the cusror over the bars displays the total number of visits to EyeOnWater in the selected timeframe.

If one user visits EyeOnWater multiple times, each visit is included in the count.

Analytics page>Signed Up Service Locations xx Locations
xx Locations (Filtered)
Number of individual service points associated with EyeOnWater.
Users page>EOW Users Showing x to xx of xxxx Accounts The third number includes both active and inactive EyeOnWater accounts. As such, it should be equal to or less than the total number of meters shown on the Monitor page and equal to or less than the number on the Analytics page>User Analytics>Total Accounts.
Users page>Customer Accts Showing x to xx of xxxx Accounts Total number of distinct accounts in your BEACON portfolio. Includes accounts with manually read meters, AMI meters, and idle meters if applicable.

This number will typically be equal to or greater than the number of meters displayed on the Monitor page.

Knowledge Base

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