Set and Edit Leak Alerts

The system lets your customers that are using EyeOnWater set flow and leak alerts on a per-meter basis. Note: Each meter has a single alert, so changing an alert threshold using EyeOnWater.com will change the corresponding threshold on the EyeOnWater smartphone apps and vice versa. Similarly, creating or editing an alert threshold via the Alert/Edit Alert button on a BEACON Monitor page card will change the corresponding threshold on EyeOnWater.com and the EyeOnWater smartphone apps.

Leak Alerts
Because BEACON and consequently EyeOnWater have no way of knowing whether someone left the water on accidentally or turned it on intentionally, the system detects potential leaks by looking for 24 consecutive hours of flowing water above a specified limit called an alert threshold. When you or an EyeOnWater user set an alert threshold, the system looks back 24 consecutive hours from the most recent time the meter communicated with BEACON. If the threshold was exceeded during that time, an alert will be sent. If flow dropped below the threshold or dropped to zero, even if the threshold was exceeded one or more times in that 24-hour period, no alert will be sent.

What threshold should an EyeOnWater user set?
While there is no one-size-fits-all answer to that question, we recommend that EyeOnWater users set a low threshold of no more than 1 to 5 gallons per hour. This will helps spot the most common sources of household leaks including dripping faucets, leaky toilets and broken sprinkler pipes.

Continuous Flow Alerts
For meters that expect constant flow (such as climate control systems that are always on), you can set a minimum and maximum threshold to trigger an alert when flow exceeds or drops below the expected range. Like Leak Alerts, the system looks back 24 consecutive hours from the most recent time the meter communicated with the system. Continuous flow alerts are more common in commercial applications.

Note: User-defined Leak and Continuous Flow alert thresholds do not affect the Leak Detected counts in the Flow Health module on the AAG page.

To set or edit Flow Alerts, do the following:

1. Click the Monitor tab.
2. Locate the desired meter card:
   • Use the filters on the left side of the screen
   • Enter one of the following in the search field: Account Name, Endpoint S/N,
     Location ID, Location Name, Meter ID, or Service Address into the
     search field
   • Scroll through the endpoints list to find the card
3. Click the Set Alert button on the meter card to create a new alert, or click the Edit Alert button on the meter card to revise an existing alert and then do the following:

4. In the Alert configuration menu, select either Continuous Flow or Intermittent Flow and click the next arrow.
   
5. If Continuous Flow was selected, enter a number of gallons per hour to set a Maximum and a Minimum flow threshold and click the next arrow.
   If Intermittent Flow was selected, set a Maximum flow threshold and click the next arrow.

   
   

6. Type the email address of the individual to get the alert notifications into the Add Email box and click the plus sign. Repeat this step as many times as needed to add all the desired email addresses.
   

Note: When a utility staff member creates leak alerts for their customers via the Alert/Edit Alert button on BEACON Monitor page cards, the resulting alert email directs the user to log into beaconama.net for details. Whereas alerts created by EyeOnWater users via EyeOnWater.com or one of the smartphone apps result in alert emails that direct the user to log into eyeonwater.com for details about the leak.

NOTE: To send the alert as an SMS text to a phone the phone number must be entered as an email address. For example: 5558675309@txt.att.net

To get alerts delivered as text messages on your mobile phone, enter the phone number as an email address in the format supported by your service provider:

Consult your phone service provider or Wikipedia for other formats.

1. Click one of the buttons to send an alert once every Day, 2 Days or 3 Days.
2. Click the right arrow to move to the next step or click the left arrow to go back one step.
3. From the Preview Alert menu:
   • Click the Start, Reminder and Stop buttons to preview each notification.
   • Use the Alert Status switch to activate and deactivate the alert.
   • Use the Test Alert switch to send a test alert to all the email addresses and text numbers entered on the previous screen. Click Save to send the alert.
   Note: The test message will only be sent if the Save was successful.
4. When you are satisfied, click Save. Or click the left arrow to go back one step.

Note: When masquerading as an EyeOnWater user, the Save function is disabled.

For ORION Cellular LTE or LTE-M endpoints with sensors, click the Alerts button and then do the following to create a new alert or revise an existing High/Low Flow Alert:

1. Click Low/High Flow Alert.
2. Enable the alert by clicking the slider
3. Enter flow alert thresholds.
4. Click Add New and enter an email address. (SMS text messages are supported, see the table above.)
5. Click the plus (+) symbol to commit the entry.
6. Repeat steps 2 and 3 as often as desired.
7. Click one of Day, 2 Days, 3 Days to set the Reminder Frequency.
8. Activate the Alert by clicking Save.

TIP: To set a Leak alert, enter a high flow alert threshold in Above __ Gallons/hour and leave the low flow alert threshold value blank in Below __ Gallons/hour.

For 3″ and 4″ E-Series Ultrasonic meters connected with ORION Cellular LTE or LTE-M endpoints with sensors, click the Alerts button and then do the following to create a new alert or revise an existing alert:

Click any Alert type to toggle it on or off and open one of the following Alert configuration menus.

• Low/High Flow Alert

  
  

TIP: To set a Leak alert, enter a high flow alert threshold in Above __ Gallons/hour and leave the low flow alert threshold value blank in Below __ Gallons/hour.

• Water Pressure Alert

  

• Average Water Temperature Alert

  
  

To configure the any of these alerts:

1. Enable the alert by clicking the slider
2. Enter flow alert thresholds.
3. Click Add New and enter an email address.
4. Click the plus (+) symbol to commit the entry.
5. Repeat steps 2 and 3 as often as desired.

   Note: Email addresses must be entered for each alert.

6. Click one of Day, 2 Days, 3 Days to set the Reminder Frequency.
7. Activate the Alert by clicking Save.

Monitoring Continuous Flow (Leaks)
While the system lets you and your customers that are using EyeOnWater set leak alerts per meter, we recommend that utilities regularly monitor continuous flow to identify potential leaks* by doing one of the following:

* BEACON detects continuous flow, which may or may not represent an actual leak. We highly recommend investigating continuous flows at locations where flow is expected to be intermittent, because it represents a potential leak.

• From the AAG page Flow Health module, click the Leak Detected arrow to jump to the Monitor page. The cards for all meters with potential leaks will be displayed ordered from highest to lowest total leak volume.

  

• From the Monitor page, set the Sort By menu to Leak Rate. Cards with potential leaks are displayed from highest to lowest total leak volume followed by cards for the rest of the meters in your portfolio.

  

To see the start dates for one or more leaks, do one of the following:

1. From the AAG page Flow Health module, click the Leak Detected arrow to jump to the Monitor page. The cards for all meters with potential leaks are displayed in order from highest to lowest total leak volume.
2. From the Monitor page, use the Actions drop-down menu to Export Data>Latest Reads.
3. Open the file in a CSV editor such as Sublime Text (Windows and Mac OS) or NotePad++ (Windows), or import it into Excel using the procedure described here.The Start Date of each potential leak along with its volume are shown in the columns named Current Leak Start Date and Current Leak Rate (gal/hr), respectively.

   Sublime Text view. Excel view.

Remove Leak Notifications

When a customer with an EyeOnWater account moves out of one location and into another, use the Manage EOW function to update their EyeOnWater access. If they set Leak Alert notifications at the old location, do the following to prevent them from continuing to receive those notifications:

1. From BEACON, locate the account of interest on the Monitor page.

   

2. Click the Edit Alert button.
3. Click the Next arrow twice.
4. Remove the email(s) by clicking the X(s).

   

5. Click Next.
6. Toggle the Alert Status button to Inactive.

   

7. Click Save.