IR Tool Best Practice

Q: What is the best way to avoid endpoint data loss when using the IR Communication Tool to force an endpoint to communicate?

A: When using the IR Communication Device to force an endpoint to communicate, press and release number 2 and then press and release number 1. When you press and release 2 endpoint communication pauses and when you press 1, the communication process starts again. Do not just press and hold on 2. Doing this stops the endpoint and deletes reads that are stored in the endpoint.

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