Q. Previously, we provisioned a small number of endpoints manually and used the Create new Account from Location button to duplicate Location IDs and Location Names as the Account IDs and Account Names. When we switched to Data Exchange file-based provisioning and assigned all of the locations in our portfolio unique Account IDs, the users whose endpoints we manually provisioned could no longer access their EyeOnWater accounts. What happened and how can we fix it?
A. When you imported the Data Exchange file, it saw the new Account IDs and associated them with your existing Location IDs. In the process, the Account IDs that matched Location IDs were deactivated. That deactivation is what prevents your customers from seeing their data via EOW.
To correct the problem:
- Make a list of the affected Account IDs and the email addresses of each of the affected EOW users.
- Go to Users>Manage EOW.
- Manually search for each affected EOW user by entering their email address in the Select User field.
- Find the new Account ID using the pull-down menu in the Grant user access to another account section and press the Grant Access to this Account button.
- Press the Remove Access link to remove access to the old, deactivated Account ID.
- Repeat this process for each of the EOW user accounts.
For utilities that wish to avoid this situation, use an Update ID data exchange file to first rename the Account IDs that match their Location IDs. After the Account IDs have been renamed, then proceed with your Data Exchange file imports.