What’s New Archive
The archive contains What’s New articles published in the past 12 months.
Field Photos Now Visible on Monitor Page Cards
March 23, 2026
Photos taken with BEACON Field are available on the Attachments tab of a service point’s Monitor page card, making it easy to share information with your entire team. Office staff can view field conditions in context, supervisors can verify work documentation remotely, and customer service representatives have visual evidence on hand when handling meter disputes or billing questions. Photo documentation is no longer stored on individual devices — it’s a shared operational asset, right where your team needs it.
See BEACON Field and UI > Monitor > Cards in BEACON Help for more information.
Mute and Acknowledge Event Notifications
February 2, 2026
Event Notifications now provide more control with Mute and Acknowledge actions at the individual event level. From the Events Explore page, you can now Mute an event to stop all notifications and UI visibility for that specific event. In addition, you can Acknowledge an event to mute it on a specific date. These options help reduce noise and allow users to manage events individually without impacting other event activity. See the Events > Explore page of BEACON Help for details.
BEACON Field for iOS and Android
December 15, 2025
For US Users Only
BEACON Field is now available for iOS and Android, delivering Cobalt-enhanced machine learning and large language model technology directly to utility personnel. Whether they’re on-site or in the office, BEACON Field helps you access and update meter data, troubleshoot AMI/AMR issues such as leaks and no recent endpoint communication exceptions, and capture accurate location, tag, and image information with minimal manual input. BEACON Field also generates downloadable CSV files for updating your CIS and billing systems, providing intelligent, on-site assistance for verifying service details and managing equipment records. See BEACON Field in Help for details on how to download and use the app.
System Sync Notifications and Progress Tracking
November 11, 2025
We’ve enhanced the System Sync > Data Exchange page to provide utilities with greater visibility into file imports—without changing existing workflows or processing times. You can now track import progress directly in the System Sync Activity List and receive email notifications (up to five users) when an import has fully completed, after BEACON has processed all stages and updated account, location, meter, and endpoint data. Administrators can easily manage notification recipients under Settings, and users can see detailed progress timestamps for each stage. See Data Exchange in BEACON Help for more information.
System Sync Data Exchange Page Gets a Refresh
October 7, 2025
The System Sync > Data Exchange page has a new look and new features designed to help you work faster and find exactly what you need. In addition to its familiar capabilities, like uploading Data Exchange files, troubleshooting past imports, and accessing helpful guides, the page now features Activity List Filters. These intuitive drop-down menus let you refine search results and find specific imports by mode, type, or source, making it easier than ever to track and manage your data. With this update, navigating and troubleshooting your system sync activity is faster, clearer, and more efficient. For more details, see the Data Exchange page in BEACON Help.
BEACON Assets Page Update
May 22, 2025
The BEACON Assets page has been updated to offer a more intuitive navigation experience for managing utility hardware assets, including endpoints, meters, registers, gateways, sensors, and valves.
Key updates include:
- New View Options: Browse assets using your preferred layout—choose from card, list, or map views for flexible interaction.
- Card View presents items in a grid for quick visual scanning.
- List View offers a compact tabular format for efficient review.
- Map View enables location-based asset browsing.
- Enhanced Filtering: A new filter sidebar introduces advanced filtering capabilities, making it easier to isolate and explore the data you need.
For more information, refer to the Assets page documentation available in BEACON Help.
