For ORION Network as a Service (NaaS) deployments, EyeOnWater gives a utility’s end consumers direct access to their water consumption data, providing visibility and tools
for managing their usage. EyeOnWater is available as a smartphone app for iOS and Android or can be accessed by your end consumers from a computer and supported web browser. EyeOnWater also delivers leak alerts and usage trends to your end consumers through email, text messages or smartphone notifications.
See “Smart Water Meters and Data Analytics Decrease Wasted Water Due to Leaks” (Journal of the American Water Works Association, 2018) to learn how a large-scale deployment of smart water meters and consumer access to EyeOnWater helped minimize water loss and damage due to leaks.
Data Exchange Requirements & Utility Branding Options | EyeOnWater Customer Support Policy | Consumer Engagement Resources
Data Exchange Requirements & Utility Branding Options
Use the links below for guidance in setting up your BEACON portfolio and data exchange to support EyeOnWater for your end consumers:
- EyeOnWater Data Exchange Requirements
- Branding Options *
- Creating a Branded URL *
- Branding Requirements *
* Additional fee required. Contact your BEACON SaaS sales representative for information.
EyeOnWater Customer Support Policy
IMPORTANT: BEACON Help is intented for use by our utility customers only. The link to BEACON Help should not be shared with a utility’s end consumers.
At Badger Meter, we are committed to supporting our utility partners by providing technical assistance and resources to their customer service teams. Due to the high volume of support requests we receive, our support representatives are unable to provide direct technical assistance to utility end consumers. This approach ensures that we can efficiently address issues at the utility level and provide the most effective support.
If a utility’s end consumer requires assistance with EyeOnWater, their first point of contact should be your utility’s customer service team or EyeOnWater Help (https://helpeyeonwater.com). Utility Customer Service Reps (CSRs) and other utility personnel can reference the CSR EyeOnWater FAQ for guidance in addressing questions received from your end consumers. If further assistance is needed after reviewing the FAQ, the utility’s CSR team may escalate the issue to Badger Meter Technical Support for additional troubleshooting.
We appreciate your cooperation in ensuring a smooth and efficient support process for all users.
Consumer Engagement Resources
The following resources can be downloaded for use in your consumer engagement efforts. Badger Meter offers customized and personalized consumer engagement services for an added fee. Contact our Badger Meter representative for more information and pricing.
Signup Poster – US
Customer EyeOnWater Signup Poster suitable for emailing (378 KB, PNG)
Customer EyeOnWater Signup Poster suitable for printing (2.3 MB, PNG)
Signup Poster – Canada
Canadian Customer EyeOnWater Signup Poster suitable for emailing (377 KB, PNG)
Canadian Customer EyeOnWater Signup Poster suitable for printing (2.6 MB, PDF)
EyeOnWater Overview Video
Add this video overview of EyeOnWater to your website and social media: https://www.youtube.com/watch?v=RSW5FcB1nM0
QR Codes
Add a QR code to your print materials or online customer communications to help your customers quicly access the EyeOnWater sign up page via a web browser.
For Web Use: Size = minimum 150×150 pixels. Use Case: Online articles, websites, emails, or any digital medium where users can scan the QR code up close.
For Print Media:Size = minimum 2×2 cm (0.8×0.8 inches). Scanning distance general rule of thumb is 10 times the size of the QR code (e.g., a 2 cm QR code can be scanned from 20 cm away). Use Case: Flyers, brochures, business cards, or posters where the QR code may be scanned from varying distances.
QR Code: EyeOnWater-US Sign Up for https://eyeonwater.com/signin
QR Code: EyeOnWater-Canada Sign Up for https://eyeonwater.ca/signin
QR Code: EyeOnWater EU Sign Up for https://eyeonwater-eu.com/signin
