Passwords must be a minimum of 12 characters and contain at least:
- 1 number
- 1 special character (see list below)
- 1 upper case character
- 1 lower case character.
The best passwords are easy to remember and difficult to guess. We suggest using a simple phrase or life-long goal as the basis of your password. Remove or add spaces, randomly capitalize letters, and include one or more special characters.
Special characters:
^ $ * . [ ] { } ( ) ? ” ! @ # % & / \ , > < ‘ : ; | _ ~ ` = + –
To change or reset your password, use the Forgot Password function by following these steps:
- If you are already signed into BEACON, click the Sign Out button in the upper right and proceed to Step 2.
If you are not signed into BEACON, start at Step 3. - Click the Sign back in link.
- Click the Forgot Password? link.
- Enter your user name, and click the Email Me button.
- Follow the instructions in the email to reset or change your password. If you use your email address to log into more than one utility in BEACON or your email address is also linked to EyeOnWater, you may receive more than one password reset email.
Note: The reset password link in the email expires after 48 hours.
Change or Reset Passwords Across Utilities
BEACON lets you use the same email address as your user name for accounts with different water utilities.
- You must use the same password for BEACON access to different utilities.
- To view accounts with a given water company, select that company from the list.
- If you have access to many water companies, start typing a company name in the search box to locate the water company you want to log into.
- To change or reset your password, click the Forgot Password link.
