(Last updated June 23, 2026)
These tables list endpoint, encoder and meter exceptions and alarms displayed in the Flow Health and Device Health modules on the At a Glance page.
Find the cause of each exception or alarm and the condition under which it will clear in the Description column. In the Recommended Action column, find the exception/alarm purpose (notification) and if applicable troubleshooting tips.
Flow Health Module
| Exception/Alarm & Detection Method |
Description & How BEACON Handles the Alarm |
Recommended Action |
| No Recent Flow
Calculated by BEACON or detected by the endpoint |
AMI meters: No flow detected during the past 72 hours.
Endpoints affected:
AMR meters: A flag set when no usage is detected for more than 30 days. Endpoints affected:
Auto clears with usage. * ORION CE endpoints with serial numbers between 70000000 and 79999999 are not included in No Recent Flow counts. |
Notification. |
| Leak Detected
Calculated by BEACON or detected by the endpoint |
AMI meters: Indicates locations where flow has been detected every hour in a 24-hour period.
Endpoints affected:
AMR meters: An alert sent by the endpoint to the collection device during reading. Endpoints affected:
Once the leak is corrected, the alert will clear after the next regular endpoint transmission. |
Investigate. Corrective action may be required. |
| Backflow
Detected by the encoder and BEACON |
AMI meters: A condition in which reverse water flow of more than 1 gallon has been reported in the past 30 days. Clears when no backflow is detected for 30 consecutive days.
Endpoints affected:
AMR meters: A flag set when reverse flow is detected. Endpoints affected:
|
Investigate. Corrective action may be required. |
| Continuous Flow
Calculated by BEACON or detected by the endpoint |
Indicates locations that the utility has tagged as places where water runs continuously on purpose. For example, manufacturing facilities and cooling towers. | Notification. |
Endpoint Health Module
| Exception/Alarm & Detection Method |
Description & How BEACON Handles the Alarm |
Recommended Action |
| No Recent Endpoint Communication
Calculated by BEACON |
An exception set when an active endpoint has not communicated successfully with BEACON in the past 48 hours.
Clears when communication is re-established. |
Notification. |
| Endpoint Tamper
Flag set by the endpoint |
An exception triggered by a break in communication between an endpoint and an encoder. Typically occurs when the wire between the meter and endpoint has been cut or disconnected.
Clears after connection is re-established. RTR encoders connected to ORION CE/ME/SE endpoints require reprogramming to clear the tamper. See the FAQ for details on the effects of Tampers and Encoder Errors on read exports. |
Check connections and wiring between encoder and endpoint. If tamper remains after wiring and connections have been checked and/or fixed, try a different endpoint. If tamper still persists, try a different encoder. |
| Exception/Alarm & Detection Method |
Description & How BEACON Handles the Alarm |
Recommended Action |
| Endpoint Alarms | A range of conditions are reported under this status indicator. | |
| Endpoint Programmed
Flag set by the endpoint |
Indicates endpoint parameters have been changed. This notification will last 35 days.
Endpoints affected:
|
Notification. |
| Endpoint Low Battery
For ORION ME and ORION SE endpoints, the endpoint handles the calculation.For ORION Cellular endpoints, BEACON handles the calculation.ORION CE endpoints do not have a battery strength algorithm. Their battery life expectancy is 20 years. |
An alarm triggered when an algorithm detects low battery strength. | Replace the endpoint. |
| Endpoint Reading Changed
Flag set by the endpoint |
This flag is triggered when the reading is changed on an RTR encoder connected to an ORION ME or ORION SE endpoint. | Notification. |
| Endpoint Forced Transmission
Flag set by the endpoint |
This flag indicates network transmission has been forced from a GALAXY TR3 endpoint. | Notification. |
| Mobile Reading Missed | Set when a mobile reader gets within range of a reading location and no read is collected.
Endpoints affected:
|
Notification. |
| Endpoint Magnetic Tamper | This alarm indicates that a high strength magnet may have been used to tamper with the encoder. This notification will last for 35 days.
Endpoints affected:
See the FAQ for details on the effects of Tampers and Encoder Errors on read exports. |
Notification. |
| Endpoint Cover Removed | An alarm triggered when the lid over the encoder register of a gas meter is lifted, breaking the magnetic coupling that keeps the lid shut. This notification will last 35 days.
Endpoints affected:
|
Notification. |
| E Series Meters and High Resolution Encoders Note: Some alarms are only available locally as to avoid excessive, potential nuisance alarms in BEACON. Critical alarms, or devices not showing flow are still identifiable in BEACON. |
||
| Exception/Alarm & Detection Method |
Description & How BEACON Handles the Alarm |
Recommended Action |
| Meter/Encoder Alarms | A range of conditions are collected and reported under this status indicator. | Refer to the HR-E LCD User Manual and the E-Series Ultrasonic Meter User Manual. |
| Meter/Encoder Programmed | A flag set when HR-E LCD encoder parameters have been changed. Possible parameters that can be changed are: Meter Type, Meter Model/Size, Unit of Measure, Billing Units, Digits from Encoder, Rate of Flow Units and Rate of Flow Time. | These parameters must be configured properly for accurate customer billing. Refer to the User Manual. Contact Technical Support if assistance is required. |
| Meter/Encoder End of Life | This alarm is activated after 19 years on HR-E LCD encoders and after 19 years and 6 months for E-Series meters. | Replace encoder or meter. |
| Encoder Removal | When an HR-E LCD encoder is removed from the meter this alarm is triggered. | Investigate to ensure that the encoder is mounted in place. This alarm could mean that someone has removed the encoder in an attempt to steal water. |
| Meter/Encoder Temperature | This alarm indicates an HR-E LCD encoder or an E-Series meter is approaching the limit of its rated operating temperature. | Insulate meters and piping, or install in warmer areas if possible. Refer to the User Manual. |
| Encoder Magnetic Tamper | This alarm indicates that a high strength magnet may have been used to tamper with the HR-E LCD encoder. | Check for magnetic tampering. |
| Encoder Data Error | This alarm is triggered when BEACON senses an HR-E encoder data error. This error will stop the presentation of data into BEACON for this device. | Please work with your Badger Meter account team to identify appropriate resolution. |
| Meter Exceeding Max Flow | An alarm triggered when flow exceeds the maximum flow of the meter. | Ensure meter is properly sized and resize if necessary. |
| Meter Sensor Error | This alarm is triggered when there is a problem with the sensor on an E-Series meter that prevents readings from being properly obtained. | Contact Technical Support. |
| Meter Empty Pipe | This alarm is triggered when the meter senses an empty pipe, a condition that prevents accurate readings from being obtained by E-Series meters. | If possible, install the meter in such a way that ensures the pipe is always full and that all air has been purged from the line. |
| Encoder Communication Errors | Triggered when BEACON receives data from an encoder but a reading cannot be obtained. This indicates a communication error between the encoder and endpoint. The condition automatically clears when a new reading is obtained. Endpoints affected:
See the FAQ for details on the effects of Tampers and Encoder Errors on read exports. |
Investigate. Corrective action may be required. |
