Correcting Mis-provisioned Meters

Q: We inadvertently provisioned a single-register meter as a compound meter. How can we correct this?

A: To use a Data Exchange file to correct a meter that was accidentally provisioned as a compound, do the following:

  1. From Assets>Data Diagnostics, locate the meter/location of interest and take a screenshot that includes meter and endpoint history data.
  2. Use an ID Update file to rename the meter. (For example, change meter ID xxxxx to xxxxx-delete).
  3. Reprovision the original meter and endpoint by importing a Data Exchange file that includes the original Meter ID and Endpoint SN. Be sure to enter 0 in the Register_Number column and match the Service_Point_ID. Use a Meter_Install_Date, an Endpoint_Install_Date and an SA_Start_Date that corresponds to the dates that were originally associated with the service configuration.

To manually change a single-register meter that was incorrectly provisioned as a compound back to a single-register meter, do the following:

  1. Write down or capture a screenshot of the mis-provisioned meter information:
    • Account ID
    • Location ID, Name or Address
    • Meter ID
    • Endpoint ID
  2. Choose Assets>Update.
  3. Find the meter’s endpoint by searching for its Serial Number or Location Name.

    Search EP SN or Location

  4. Change the Meter ID to an arbitrary number, for example, “22222,” by double-clicking in the Meter ID box and typing the new number.

    Meter ID:SN change

  5. Click the Un-provision Endpoint button.

    Register 0 unprovision

  6. Click the Service tab.

    Service tab

  7. Lookup the Service by entering the Location ID, Location Name or Address in the drop-down menu.

    Service Lookup copy

  8. Click the Lookup Service button.
  9. If you are certain you selected the correct service record, click the Delete Service button.
  10. In the Delete Service popup dialog box, confirm that you want to proceed and click the Delete Service button to complete the deletion process.
  11. Click the Provision tab.
  12. Find the endpoint by using the drop-down menu and entering its Serial Number.
  13. Click the Re-use Existing radio button, and use the drop-down menu to select the Location ID, Name or Address you wrote down in Step 1.

    Re-use Existing

  14. With the Meter Create New radio button highlighted, enter the Meter ID that you wrote down in Step 1.

    Meter ID

  15. Provide the rest of the Meter details.
  16. Provide the manufacturer details.Note: When using the Registration drop-down menu, it is vital that you select the correct encoder register installed at that location. For a complete list of Badger Meter encoder registers, see BadgerMeter.com.

    Select Register Model

  17. Click the Provision Endpoint button.

    Provision Endpoint


Q: How can we correct a compound meter that was mis-provisioned as a single-register meter?

A: Using a Data Exchange file, do the following:

  1. From the Monitor page, search for the meter in question.
  2. With just that meter selected, use the Actions menu to Export Latest Reads.
  3. From Assets>Data Diagnostics, locate the meter/location of interest and take a screenshot that includes the service agreement, meter and endpoint history data.
  4. Bring the file you downloaded in step 2 into Excel, and delete the extraneous data fields (Read_Time, Read_Unit, Read_Method, Dials, and all 10 columns that come after Endpoint_Type).
  5. Copy the first row of data in the file and paste it onto the second row.
  6. On the second row, enter 2 in the Register_Number column. This designates the row as the highflow side of the compound.
  7. On the second row, replace the Endpoint_SN with the serial number of the second endpoint.
  8. Add three columns to the end of the file: SA_Start_Date, Meter_Install_Date, Endpoint_Install_Date. Be sure to designate them as Text.
  9. Refer to the Data Diagnostics page screenshot you took in step 3 and enter the latest SA_Start_Date, Meter_Install_Date and Endpoint_Install Date.
  10. Name and save the file.
  11. Use an ID Update file to rename the meter. (For example, change meter ID xxxxx to xxxxx-delete). Give the system time to finish processing the change.
  12. Use the Assets>Service function and lookup the service where meter is mis-provisioned. When you are sure you have located the correct service, delete it. Give the system time to finish deleting the service.
  13. Reprovision the original meter and endpoint by importing the Data Exchange file you created in steps 2-10.
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