Q: We inadvertently provisioned a single-register meter as a compound meter. How can we correct this?
A: To use a Data Exchange file to correct a meter that was accidentally provisioned as a compound, do the following:
- From Assets>Data Diagnostics, locate the meter/location of interest and take a screenshot that includes meter and endpoint history data.
- Use an ID Update file to rename the meter. (For example, change meter ID xxxxx to xxxxx-delete).
- Reprovision the original meter and endpoint by importing a Data Exchange file that includes the original Meter ID and Endpoint SN. Be sure to enter 0 in the Register_Number column and match the Service_Point_ID. Use a Meter_Install_Date, an Endpoint_Install_Date and an SA_Start_Date that corresponds to the dates that were originally associated with the service configuration.
To manually change a single-register meter that was incorrectly provisioned as a compound back to a single-register meter, do the following:
- Write down or capture a screenshot of the mis-provisioned meter information:
• Account ID
• Location ID, Name or Address
• Meter ID
• Endpoint ID
- Choose Assets>Update.
- Find the meter’s endpoint by searching for its Serial Number or Location Name.
- Change the Meter ID to an arbitrary number, for example, “22222,” by double-clicking in the Meter ID box and typing the new number.
- Click the Un-provision Endpoint button.
- Click the Service tab.
- Lookup the Service by entering the Location ID, Location Name or Address in the drop-down menu.
- Click the Lookup Service button.
- If you are certain you selected the correct service record, click the Delete Service button.
- In the Delete Service popup dialog box, confirm that you want to proceed and click the Delete Service button to complete the deletion process.
- Click the Provision tab.
- Find the endpoint by using the drop-down menu and entering its Serial Number.
- Click the Re-use Existing radio button, and use the drop-down menu to select the Location ID, Name or Address you wrote down in Step 1.
- With the Meter Create New radio button highlighted, enter the Meter ID that you wrote down in Step 1.
- Provide the rest of the Meter details.
- Provide the manufacturer details.Note: When using the Registration drop-down menu, it is vital that you select the correct encoder register installed at that location. For a complete list of Badger Meter encoder registers, see BadgerMeter.com.
- Click the Provision Endpoint button.
Q: How can we correct a compound meter that was mis-provisioned as a single-register meter?
A: Using a Data Exchange file, do the following:
- From the Monitor page, search for the meter in question.
- With just that meter selected, use the Actions menu to Export Latest Reads.
- From Assets>Data Diagnostics, locate the meter/location of interest and take a screenshot that includes the service agreement, meter and endpoint history data.
- Bring the file you downloaded in step 2 into Excel, and delete the extraneous data fields (Read_Time, Read_Unit, Read_Method, Dials, and all 10 columns that come after Endpoint_Type).
- Copy the first row of data in the file and paste it onto the second row.
- On the second row, enter 2 in the Register_Number column. This designates the row as the highflow side of the compound.
- On the second row, replace the Endpoint_SN with the serial number of the second endpoint.
- Add three columns to the end of the file: SA_Start_Date, Meter_Install_Date, Endpoint_Install_Date. Be sure to designate them as Text.
- Refer to the Data Diagnostics page screenshot you took in step 3 and enter the latest SA_Start_Date, Meter_Install_Date and Endpoint_Install Date.
- Name and save the file.
- Use an ID Update file to rename the meter. (For example, change meter ID xxxxx to xxxxx-delete). Give the system time to finish processing the change.
- Use the Assets>Service function and lookup the service where meter is mis-provisioned. When you are sure you have located the correct service, delete it. Give the system time to finish deleting the service.
- Reprovision the original meter and endpoint by importing the Data Exchange file you created in steps 2-10.