(Last updated June 23, 2026) These tables list endpoint, encoder and meter exceptions and alarms displayed in the Flow Health and Device Health modules on the AAG page. Find the cause of each exception or alarm and the condition under…
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Exceptions – Health Module Status Indicators
Tagged with: communication error, encoder alarm, Encoder Error, exception, exceptions, tamper
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Billing Reads Page
The Billing Reads page lets you manage billing reads and create field assignments. To access, click the Billing Reads icon in the vertical nav bar. Like the Billing Reads module on the At a Glance page, the Billing Reads page processes…
Tagged with: advanced logic search, billing file, billing reads, Encoder Error, field assignments, filters, high read, low read, mobile read, re-read, tamper, validation
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At a Glance Page
The At a Glance (AAG) page acts like a dashboard that gives you quick access to vital information through charts and graphs organized in modules. Click the At a Glance icon in the vertical nav bar to access the page.…
Tagged with: AAG, about counts, alarms, alerts, backflow, billing reads, billing reads module, billing reads pod, communication error, contact tech support, continuous flow, counts, device health, encoder alarm, endpoint alert, endpoint health, exception, exceptions, favorites, gateway health, get tech support, leak, leak detected, Modules, no recent communication, pods, provisioned vacant, sensor, sensors, status ok, status okay, tamper, tech support, tech support email, top accounts, usage weekly, valve health, valve status, water pressure, water temp, water temperature, water usage, weekly usage
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Fix Exceptions
Exceptions take a variety of forms, including: Issues calculated by BEACON Conditions reported by ORION Cellular endpoints Flags thrown by AMR meters and encoders. A complete list of exceptions, what causes them, the condition under which each will clear, along…
Tagged with: e-series, exceptions, fix, no recent communication, no recnt comms, NRC, sensor error, tamper, troubleshoot
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