Exceptions take a variety of forms, including: Issues calculated by BEACON Conditions reported by ORION Cellular endpoints Flags thrown by AMR meters and encoders. A complete list of exceptions, what causes them, the condition under which each will clear, along…
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Fix Exceptions
Tagged with: e-series, exceptions, fix, no recent communication, no recnt comms, NRC, sensor error, tamper, troubleshoot
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At a Glance
The At a Glance (AAG) page acts like a dashboard that gives you quick access to vital information through charts and graphs organized in modules. The first time you access BEACON, the At a Glance page opens in a default…
Tagged with: AAG, about counts, alarms, alerts, backflow, billing reads, billing reads module, billing reads pod, communication error, contact tech support, continuous flow, counts, device health, encoder alarm, endpoint alert, endpoint health, exception, exceptions, favorites, gateway health, get tech support, leak, leak detected, Modules, no recent communication, pods, provisioned vacant, sensor, sensors, status ok, status okay, tamper, tech support, tech support email, top accounts, usage weekly, valve health, valve status, water pressure, water temp, water temperature, water usage, weekly usage
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Using BEACON Daily
After familiarizing yourself with how BEACON works, we suggest adopting the following daily routine during which you will log into the system and quickly run through a series of checks. These checks will help identify potential issues and anomalies that…
Tagged with: endpoint, exceptions, flow, flow health, gateway health, health, radio, system sync, System Synchronization, top accounts, usage
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Exceptions – Health Module Status Indicators
(Last updated February 16, 2026) These tables list endpoint, encoder and meter exceptions and alarms displayed in the Flow Health and Device Health modules on the AAG page. Find the cause of each exception or alarm and the condition under…
Tagged with: communication error, encoder alarm, Encoder Error, exception, exceptions, tamper
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