The EyeOnWater signup process returns various error messages that when understood reveal why a user can’t create an account.
User not associated with a dashboard. – Triggered when some aspect of the account changed, breaking the link between the username/email address and EyeOnWater. Examples include but are not limited to:
- The user’s account was closed – In these cases, inform the customer.
- The user’s account ID was changed – In these cases you use the Manage EOW page to link the customer’s email to their new account ID, and you should inform the person who updates customer account records in BEACON. Corrective measures may be needed if they inadvertently changed all account IDs without using an ID Update file.
Email address is already in use by another user in same utility. – Indicates that the email is already in the EyeOnWater database and may or may not be linked to an active account.
What to do:
- Check whether the account is active or inactive by copying and pasting the email address into the search bar in the left corner of the Engagement > Manage EOW page in BEACON.
- If the account is inactive, send an email to Badger Meter and ask them to remove the email from the database. Be sure to include the email address in your email.
- If the account is active, use the Manage EOW page to link the customer’s new account to their existing dashboard.
No endpoints associated with this account. – Endpoints send reads and meter data to EyeOnWater. To use EyeOnWater, an endpoint must be connected to the meter associated with the account.
What to do:
- Check your billing system or CIS to verify that this situation is intentional.
- On the Data Exchange Search page in BEACON, search for the customer’s account ID or by by address to see if an error occurred when their account was provisioned.
Take corrective action as needed and inform the customer.
