Q: How do I delete a customer’s email and text message number from a leak alert?
Leak alerts are tied to individual water meters, not customer accounts. This means that when a customer moves out, you should use the Manage EOW page to remove the user’s access to the particular account that is being closed. This action removes the user’s EyeOnWater access, but their email and phone number remain associated with the meter itself. If that meter is later relocated to a different property, any leak alert triggered will still be sent to the former customer—potentially notifying them about a leak at a location they have never heard of.
To prevent this from happening, follow these steps to remove a customer’s email and phone number from a leak alert:
- Log into BEACON.
- Locate the Meter ID associated with the customer in question, enter that number in the search box in the upper right corner of BEACON, and press ENTER.
- From the Monitor page card for that meter, click Edit Alert, and step forward through the Leak Alert wizard until you get to the Notifications page.
- Review the list of registered contacts.
- Remove emails and phone numbers associated with the previous customer.
- Save the changes to ensure the alert is no longer linked to that individual.
By completing this process, you ensure that leak alerts only reach the current customer or utility staff whose emails have been entered into the particular meter’s leak alert, preventing confusion and unnecessary notifications.
If you need further assistance, contact Badger Meter support or your utility’s administrative team.
