What’s New Archive
The archive contains What’s New articles published in the past 12 months.Enhanced Security Features Now Available in BEACON
July 28, 2026 We’ve introduced new security enhancements to help protect your utility data: Automatic Session Timeout: Sessions now expire after 10 hours of inactivity or 72 hours after login. Stronger Password Security: Users can no longer reuse their three most recent passwords. Multi-Factor Authentication (MFA): Users can add an extra layer of protection using text message verification or an authenticator app.These updates help keep BEACON accounts secure while supporting industry-standard security practices. For details, visit BEACON Help.
Field Photos Now Visible on Monitor Page Cards
March 23, 2026 Photos taken with BEACON Field are available on the Attachments tab of a service point’s Monitor page card, making it easy to share information with your entire team. Office staff can view field conditions in context, supervisors can verify work documentation remotely, and customer service representatives have visual evidence on hand when handling meter disputes or billing questions. Photo documentation is no longer stored on individual devices — it’s a shared operational asset, right where your team needs it.
See BEACON Field and UI > Monitor > Cards in BEACON Help for more information.Mute and Acknowledge Event Notifications
February 2, 2026 Event Notifications now provide more control with Mute and Acknowledge actions at the individual event level. From the Events Explore page, you can now Mute an event to stop all notifications and UI visibility for that specific event. In addition, you can Acknowledge an event to mute it on a specific date. These options help reduce noise and allow users to manage events individually without impacting other event activity. See the Events > Explore page of BEACON Help for details.
